Only one side of each charm can be personalised due to the fact that the metals are delicate. The best alternative would be to purchase additional charms from the website or you can purchase one of our premium additional hearts.
We always try to ensure that all jewelry items are adjustable for the perfect fit. The below sizes correspond to the products Newborn: 0m - 9m (1y with extender chain or adjustable bracelets) Child: 9m - 5y (all come with extender chain or adjust if it's an adjustable bracelet) Adult: small (5.5inch - 6.0inch) medium (6.0inch - 7.0inch) Large (7.0inch - 8.0inch)
All items are handmade and can take up to 5 - 10 working days to be delivered. In rare cases, your order could take longer but you will always be notified beforehand. All orders turnaround starts the next working day if ordered after 3pm.
We offer a priority service on our website which will guarantee your items are posted within 5 working days.
We are happy to issue you with a refund as long as it has been within 24 hours of ordering. As our items are personalised and made to order we don't accept any refunds after 24 hrs of receiving an order unless the item is faulty and in this case, you would need to email us at email@example.com In the event that an item is faulty, please contact us with photographic evidence before sending back. Returns must be sent in their original condition and packaging within 14 days in order for us to offer a full refund.